> Is ClaimWatch a proven system?
Yes. ClaimWatch is now in use at many bodyshops. Since incorporating ClaimWatch into their daily management, all have found it to be highly successful and are experiencing a significant reduction in customer calls.
> What do I need to begin using ClaimWatch?
Chances are, if you’re viewing this web page, you already have all the hardware you need! ClaimWatch requires a computer that is connected to the internet, (a broadband connection will allow the system to run faster), a domain name (website address for your company) and web space hosting (incorporated into the cost of ClaimWatch).
> Can ClaimWatch display only the information I want to show?
Yes. ClaimWatch is controlled by you and you have the ability to update each job as you wish. You can select the stage of repair and even write personalised comments for individual jobs.
> How much does it cost/What will I get for my money?
Firstly, you will need a domain name (website address), which Viccari Wheele can arrange for you. You pay an initial one off setup fee of £950 and £95 per month licence fee (prices quoted are +VAT, minimum 12 months licence). The setup fee includes customisation to your bodyshop’s colours with your company logo. The monthly fee includes hosting on Viccari Wheele’s server. Hosting is a necessary part of any online system. Viccari Wheele are constantly developing and improving ClaimWatch and minor upgrades will automatically be applied. Prior notification will be given. Major upgrades to include functionality changes will be available in later versions for a subsequent fee.*
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> Will ClaimWatch fit in with my current site?
ClaimWatch will be fully customised to fit in with your corporate colours and will include your firm’s logo.
> I don’t have a website. Can I still use ClaimWatch?
Of course. ClaimWatch only requires an initial access page, which Viccari Wheele will design with your company logo, all included in the cost. If you do not currently have a domain name (website address), Viccari Wheele will be able to arrange this for you. Likewise, if you require a multi-page website to provide full information about your company and its services, Viccari Wheele will be pleased to quote for this separately.
> Who are Viccari Wheele and why did they develop ClaimWatch?
Viccari Wheele are a design studio based in Sussex with 15 years experience designing for the bodyshop industry. As a result, they have had lots of contact with bodyshop managers. It became evident that customers and work providers need to access repair information but this naturally causes disruption to the bodyshop, i.e. numerous phonecalls, faxes, emails and so on. Viccari Wheele’s solution was to create a system that could be updated by the bodyshop as part of their daily management, with certain information accessible to their customers and work providers. For more information about Viccari Wheele, please visit Viccari Wheele’s website.
* Whilst every effort is made to maintain prices as shown, Viccari Wheele reserve the right to review prices in future. |
