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Audatex joins forces with Claim Watch to launch Web-based Tracking System
Estimating and claims solutions provider Audatex has joined forces with software house ClaimWatch Ltd to offer AudaTrack, a web-based tracking system that enables bodyshops to save time by communicating repair status data to motorists and work providers, on-line and via text messaging and e-mail.
AudaTrack is an important addition to Audatex' growing portfolio of cost-effective, accessible, web-based products. An invaluable customer service tool, it streamlines communications and provides greater transparency of the repair process. It also delivers valuable workflow management, courtesy car tracking and cost control benefits.
A key advantage of AudaTrack is that bodyshops, fleet operators and insurer customer contact centres can significantly reduce the number of incoming calls enquiring about a vehicle's repair status. Customers are kept up-to-date with a series of pre-programmed text messages or can choose to visit their own password-protected web page to view an on-line update.
Comments Audatex commercial director Ian Anderson: "With this system, even the smallest bodyshop can provide levels of customer service usually associated with the largest organisations. Today's consumers expect to get up-to-the-minute information at the touch of a button - AudaTrack gives repairers the technology to deliver it in an efficient and user-friendly form."
AudaTrack also provides bodyshop management capability; producing a jobs list, updated in real time, that bodyshop managers can use as a valuable tool for controlling workflow and operating costs. Similarly courtesy cars can be tracked and managed closely, ensuring maximum utilisation. For group bodyshop managers, the system provides a window to the entire operation from any remote site with Internet access.
In terms of communications and transparency between bodyshops and their work providers, AudaTrack complements Audatex' objective to streamline the claims process as it enables work providers to view the status of all their policyholders' vehicles undergoing repair.
In addition the system's diary enables a log of all customer interaction to be maintained automatically. These features provide time and cost savings for both parties, ensure enhanced customer service and retention, and can assist with job allocation and cycle-time management.
"AudaTrack is an important and highly-complementary addition to our portfolio," says Ian Anderson, Audatex commercial director. "Working with ClaimWatch Ltd has enabled us to provide our bodyshop customers with an affordable, award-winning, repair tracking solution which is known to deliver quantifiable cost benefits and a level of customer service that will give Audatex customers a headstart over other bodyshops. We are pleased that the alliance gives us and our customers immediate access to this proven technology."
Steve Wheele of ClaimWatch Ltd concludes, "We are delighted that Audatex has chosen to work with us. We are sure AudaTrack will soon become a byword for bodyshop efficiency and we are proud to be involved in bringing such tangible benefits to Audatex customers."
AudaTrack is easy-to-use and compatible with other core bodyshop management programs, ensuring that data entry is kept to a minimum. All that is required to operate AudaTrack is an Internet connection. The comprehensive package, for which there is a one-off set-up charge and monthly licence fee, includes all maintenance and web hosting costs.
For further information about AudaTrack, contact the Autodex sales desk on 0118 923 5667.
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