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Viccari Wheele launches ClaimWatch CV: improving administration and customer care for CV shops
Viccari Wheele has followed up the success of its ClaimWatch® system with the launch of ClaimWatch CV® . ClaimWatch CV is based on the original ClaimWatch but has been adapted to the meet the specific needs of the commercial vehicle sector. It includes newly designed graphics and a comprehensive CV database featuring hundreds of models from ten vehicle manufacturers.
ClaimWatch CV was developed after CV repairers who had become familiar with ClaimWatch thought that a similar system would help their businesses and decided to approach Viccari Wheele.
Like ClaimWatch, ClaimWatch CV is a web-based system that sits within the bodyshop's website and enables CV shops, their work providers and the policyholder/vehicle owner to track the status of their CV repair twenty-four hours a day. When a vehicle arrives at a bodyshop its details are entered into the system and its progress updated as it moves through the repair process.
The benefits are obvious:- automatic improvements in customer care levels (specifically a reduction in the number of phone-calls to the bodyshop and/or insurer) and simplified communication between all parties. And the bodyshop manager benefits as the comprehensive tracking gives a valuable overview of all repair progress.
Its unique 24/7 tracking ability aside, ClaimWatch CV features SMS text messaging (including three standard messages and the functionality to customise the standard messages and write one-off messages as necessary) and a 'one-click' operation to update the repair status of the vehicle. CV bodyshops and dealerships can also opt to have the customer-tracking page customised with individual vehicle marque branding.
Steve Wheele, of Viccari Wheele says, "Obviously the CV sector is much smaller than the passenger vehicle market but when we began our research into this niche we quickly realised that there was a demand for a system such as ClaimWatch CV."
He continues, "One of the major benefits of ClaimWatch CV derives from the great expense and inconvenience experienced by haulage or delivery firms when one of their CVs is off the road for any length of time. CV owners are always keen to know exactly how long their vehicle will be out of circulation, and ClaimWatch CV can help with this. It undoubtedly improves and speeds up the communication and repair process - and this is obviously of great interest to CV repairers."
Steve Wheele concludes, "ClaimWatch CV is very easy to use. It incorporates an excellent database and we're confident that it will provide CV shops with a powerful tool that will enhance their customer service levels and the day-to-day running of their business."
To request a username and password to trial ClaimWatch CV, please call 01273 244090, or email info@claimwatch.co.uk
ends
For further press information please contact:
Gill Nichol
Mosaic Communications
T: 020 7249 3486 / 07956 414371
F: 020 7249 2377
E: gill@mosaiccommunications.co.uk
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