ClaimWatch was successfully piloted at the Leeds and Wakefield branches of Just Car clinics towards the end of last year and a roll out to all the remaining 11 branches is currently underway. It is expected that all 13 branches will be benefiting from the ClaimWatch technology by the end of March.

ClaimWatch's most obvious benefit is the enhanced customer communication it provides - with research showing the auto texts delivered straight to the customer's mobile phone are particularly popular. Just Car Clinics took the decision to adopt the ClaimWatch technology in response to feedback from its customers during a recent customer satisfaction survey. The survey showed that customers really value ongoing communication through out their car's repair process.

The pilot schemes used an innovative 'auto set-up' of seven texts per customer and this enhanced communication gave great results - with both customers and staff impressed by ClaimWatch's capabilities. It is this enhanced communication that appeals to Just Car Clinics - customers are automatically kept up-to-date with their car's progress through the bodyshop whilst employees are free to get on with their other work without being side-tracked by unnecessary customer calls.

Steve Wheele, Managing Director of ClaimWatch Ltd, says, "With this auto set-up system, no customer can complain that they haven't had sufficient contact from Just Car Clinics. With all of the details fed automatically from the bodyshop management system, Just Car Clinic and its customers are really getting the best from ClaimWatch technology - and I am sure that where Just Car Clinics has led, others will follow.

David Hall, Just Car Clinic's Group Training Manager, adds, "We recognise that the motor industry is continually changing and we want to stay at the forefront of the industry by using the best technology available to us.

"I am delighted that we are using ClaimWatch, it is as exciting piece of technology and I am confident that it will bring great benefits to our customers, as well as proving to be a simple, but extremely efficient reporting and tracking tool for the Just Car Clinics team to use.

He concludes, "Good customer care is central to the service that we aim to deliver and the integration of ClaimWatch really enhances our customer's experience."

ends

For further press information please contact:

Gill Nichol
Mosaic Communications
T: 020 7249 3486 / 07956 414371
F: 020 7249 2377
E: gill@mosaiccommunications.co.uk

Notes to editors

ClaimWatch:
ClaimWatch is an easy to use, web-based tracking package that enables insurers, bodyshops and customers to monitor the repair status of their vehicle(s) twenty-four hours a day, seven days a week, improving efficiency and customer care benefits. In essence it works like this: as soon as a vehicle to be repaired enters the bodyshop, all of its details are entered onto ClaimWatch and these are updated as the car moves through the repair process. The policyholder is given a secure ID number to enable the customer to access ClaimWatch and view the progress of his/her vehicle, whilst the insurer/work provider can view the repairs by logging onto password-protected web pages in ClaimWatch.

In the two years since it was launched, ClaimWatch has gained widespread acceptance in the bodyshop industry and has recently started to gain recommendations and mandations from insurance companies