Gary’s role is a newly created one and is in line with ClaimWatch’s business aims and objectives – not least of which is its goal of making further inroads into the insurance market during the next eighteen months. Gary is well placed to help ClaimWatch achieve this ongoing aim and part of his remit is to ensure the system fits as well as possible into the insurance environment.

Gary obviously brings much directly relevant experience and technical expertise with him. Not only is he well known and respected throughout the insurance and body repair communities, but he also has first hand experience of establishing ClaimWatch into a repair network. In December 2003 MMA introduced ClaimWatch to its network, and repairer feedback proved policyholders were provided with a more responsive and efficient claims service as a result.

Gary says, “ClaimWatch is an excellent communication tool and stands well above its competition. It’s unusual in that it brings so many benefits to bodyshops, network managers and policyholders alike. Repairers using ClaimWatch save time by reducing phone traffic and improve their levels of customer care by keeping them informed and lowering anxiety levels. Network managers and claims staff using the system also benefit from reduced call traffic and are given an invaluable window into their repair networks allowing them to work with them to help their mutual customer.”

He continues. “The customer service aspect of ClaimWatch is fantastic. Users report greatly improved levels of customer satisfaction, and motorists are always pleased with the easy access they have to information, both via the web and the regular text messages sent to their mobiles. If you are looking to evidence a standard approach to customer communication, ClaimWatch fits the bill. My role is to reinforce these benefits to insurance companies and other work providers, and I’m confident that once they fully understand all that it can do for them, they’ll be as committed to ClaimWatch as I am.”

Steve Wheele, ClaimWatch’s Managing Director, concludes, “I’m delighted that Gary has joined us. He has long been a passionate supporter of ClaimWatch, and he fully understands and shares our vision. We’re confident that Gary is the right man to help us make further inroads into the insurance industry and we’re looking forward to a long and successful working relationship with him.”

Repairers, insurers, fleets and accident managers interested in finding out how ClaimWatch can help them to boost their productivity and profitability should call Gary Brench on 07736 641827 or Steve Wheele on 01273 244090.

Gary will also be giving some of his time to other initiatives that take cost out of the work provider/repairer process and that bring profit to both.