Peter Goodright, AD Claims Manager at Highway, said: "We are delighted to be working with ClaimWatch on this product. Not only does it significantly enhance our offering to customers, it also allows our Network Liaison Team to monitor the performance – quality, costs and repair times – of the repair network, ensuring we continually improve our service and improve downtime for vehicle repairs. Moreover, statistics are available to Highway via the system to measure performance."
Steve Wheele, Managing Director at ClaimWatch, said: "Highway has the largest single network on ClaimWatch and we are confident that it will go a long way to enhancing their partnership with repairers and customers."

The system allows customers to be kept up-to-date via text and email with the facility to log-in anytime to view their repair status, and also provides the option to provide feedback on the repairers performance at the end of the repair process. With ClaimWatch the customer will be frequently updated on the repair status of their vehicle. SMS text messages are sent at key stages including notification of repairer, insurance approvals, work started, completion date and collection arrangements.

The facility applies to Highway's in-house Private Car Approved Repairer Network. All Highway repairers have taken delivery of the system, and most of them have received training from ClaimWatch and are now successfully using the system. The others will be trained in the next two weeks, with all Highway repairers benefiting from ClaimWatch by the end of October.
Peter Goodright concludes, "We are very pleased with the speed and efficiency of the roll out and are now looking forward to reaping the benefits of this joint initiative."