Call 24-7 provides a complete range of back-office services for several insurers including the management of claims and associated repair processes. It’s keen to embrace new technologies and is confident that ClaimWatch will provide better Management Information and audit trails for insurers whilst reducing the administration time spent at bodyshops.

Colin Morris, Call 24-7’s Chief Motor Engineer, says that it was the communication benefits of ClaimWatch that led to its adoption by Call 24-7, commenting, "Our CSIs show that policyholders are generally happy with the service they receive; until the job is allocated and the repairer becomes the point of contact. Internal pressures often make it hard for bodyshop staff to call customers with updates on their vehicle and we wanted a system that makes it easy for repairers to improve the customer communication process – ClaimWatch fitted the bill."

Steve Wheele, Managing Director of ClaimWatch Ltd, concludes, "We’re delighted to be working with Call 24-7 and are confident that ClaimWatch will continue to save money and improves efficiency for its network."