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Viccari Wheele launches ClaimWatch: developed to streamline customer care and administration
Viccari Wheele, the well-known bodyshop industry programming, technology and design specialist has launched ClaimWatch, a web-based package that enables bodyshops, their work providers and the motorist to track the status of their vehicle repairs(s) at all times.
The benefits of such a system are immediate and obvious - an automatic improvement in customer care levels (specifically, a significant drop in phone calls) and simplified communication with work providers. And, for bodyshop managers, ClaimWatch gives a comprehensive tracking device that not only provides an overview of all vehicle repair movement and progress but also allows managers to keep tabs on their courtesy car fleet - both the allocation and return data.
ClaimWatch is sophisticated, yet simple to use. When a car arrives at the bodyshop, details can be quickly and easily entered into the system. Drop-down menus and prompts guide the administrator and all details can be entered in just a few minutes. (And, because Viccari Wheele understands the perennial bodyshop problem of double data entry, it can also work with ClaimWatch users to minimise duplication). Once the details are on the system they are simply updated as necessary - Viccari Wheele recommends updating ClaimWatch at least twice a day - then the motorist and work provider benefit from instant access to the repair status of their car.
ClaimWatch has been extensively tried and tested, and this process included a controlled bodyshop pilot. One of the testers was Minimec bodyshop of Bracknell, Berkshire and its Managing Director, Neil Berryman, was impressed with ClaimWatch's functionality. He comments, "ClaimWatch is just what we were looking for - a simple to use, highly effective product that streamlines our workflow administration and significantly improves our standards of customer care. It should reduce the amount of time we spend updating customers about their car's progress and will definitely have a positive effect on the experience motorists have when their car is repaired by Minimec."
Viccari Wheele has ensured that all data is secure. As each job is entered on to the system the motorist is provided with a unique ID number so that only they can access their vehicle's details; similarly each work provider is issued with a user name and password so that they alone can view the status of all their repairs.
The ClaimWatch package sits within the bodyshop's website and is cost-effectively and exclusively hosted by Viccari Wheele. It can be customised with the bodyshop's logo and colours and therefore appears as an integral part of the site. Bodyshops without a website may choose to benefit from Viccari Wheele's bodyshop website design expertise and Viccari Wheele would be delighted to advise and assist bodyshops interested in developing a website.
ClaimWatch is a customised product and the main bodyshop module is available with the customer and/or work provider interface. This allows bodyshops to opt for the combination that best suits their needs.
For more information visit www.claimwatch.co.uk, or to request a user name and password to trial ClaimWatch, please call 01273 244090, or email info@claimwatch.co.uk
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For further press information please contact:
Gill Nichol
Mosaic Communications
T: 020 7249 3486 / 07956 414371
F: 020 7249 2377
E: gill@mosaiccommunications.co.uk
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