> Version 2.6: to view click here
Courtesy Cars
Ability to assign 'hire car' flag against repairs to indicate when a more costly private hire car is assigned to policy holder
Potential Jobs
Ability to configure and send auto and ad-hoc SMS messages to policy holders pre-repair
Full access to contact diary whilst repair is a potential job
Potential jobs can be loaded and made live via management system link
Auto SMS
Ability to configure and send aftercare SMS message to all policy holders 2 days after vehicle is collected
Repair Stages
Ability to add and edit detailed descriptions of all 10 repair stages
Repair stage descriptions appear to policy holder on tracking page, providing options for stage specific marketing if required.
Error Handling
Direct user feedback form allowing users who experience system errors to report them easily and directly to ClaimWatch technical support.
Repair Data
Ability to carry accident date as part of repair data
Ability to carry damage description as part of repair data
Ability to carry invoice amount as part of repair data
Ability to carry invoice paid date as part of repair data
Ability to flag vehicle as drivable/non drivable
Further data carried through when linked to a management system. This data includes: inspection booked date, inspected date, estimate booked date, estimated date, scheduled handover date and parts delivered date.
Accident date and damage description now carried through as part of accepted insurer uplift job
Sponsored Links
Set up sponsored links to display only against Insurer specific repairs
Reporting
Time vehicle has spent in each stage now calculated in stage history with a total time for repair figure.
Full reporting suite providing bodyshops and work providers access to a set of real time quick stats and visual reports. Reports cover communicaiton, vehicle, repairs and Customer Service Index (CSI)
Electronic Customer Service Index (E-CSI)
Customer Service Index feedback form available for finished repairs on customer tracking page. When submitted results form reports within reporting suite
> Version 2.5: to view click here
Courtesy Cars
Ability to permanently delete a courtesy car as long as it is not currently in service
Group view
Additional filtering options allowing for data to be filtered by all repair stages including write off
Finished jobs filterable by date
Auto SMS/Email
Optional internal mobile field added to edit bodyshop details page
Editable internal SMS message added that can be activated and automatically sent to internal mobile number upon repair write off
Internal SMS contact recorded in contact diary and marked as internal
Secure online payment gateway now available to purchase SMS credit top ups by credit or debit card
Option to forward SMS credit payment request onto an authorised company card holder
3rd option to print off order form to send in with cheque to purchase SMS credits
Main Repair List
New 'potential jobs' view
New repair can be marked as a potential job when entered onto the system
Repairs marked as potential sit on the system and can be rejected or turned into 'live' jobs via the potential jobs view
Finished Jobs view now defaults to showing previous 2 months only and can then be filtered by date
Additional
Online customer excess payment module available
If switched on customers with outstanding excess can make payment online via the customer tracking page
Ability to mark excess payments as paid for existing repairs
Ability to send filterable bulk SMS reminders to customers with outstanding excess due
> Version 2.4: to view click here
Courtesy Cars
Multiple courtesy car bookings can be made for a repair job
Previous courtesy car bookings for a repair job can be viewed on the Update Repair screen
Yes/no courtesy car allocation allowed instead of specifying car and booking in and out dates
Mileage added to Courtesy Car List screen
Courtesy car allocation time defaults to current time
'Remove Courtesy Car' option removed to prevent loss of history - use 'Out of service' tickbox instead
Edit courtesy car history records from Update Screen or Courtesy Car History screen
Customer tracking page
'Methods of payment accepted' can be displayed by completing the field in Edit Bodyshop screen
'Excess' on new repair jobs defaults to 'As per insurance policy' not 'Unknown' unless a figure is entered
Courtesy car registration or 'yes' (if car not specified) displayed; 'Courtesy car: no' removed if neither applies
Link to feedback form on tracking page with results emailed to bodyshop
Option for customers to add their mobile number for SMS updates
Check for '#' from customer login as some customers enter it wrongly with their access code
Tickers messages can be suspended rather than being deleted and added again
Updating repairs
Operative not overwritten when status changes unless there is a default for the new stage
Work Provider contact name and phone number can be updated in Update Repair screen
Operatives are automatically recorded with all stage changes
All customer tracking page comments are recorded in the Contact Diary when they change
Option to prevent auto SMS/email being sent on Update Repair screen - hover over icon to read text of message(s)
(NOTE: auto SMS/email are only shown when they can be triggered e.g. there is a mobile/email address and status is different to previous status)
General
Mobile symbols in Status column of Main Repair screen displayed for all SMS received by customer - hover over symbol to read text of message
Incoming contact (from customer/ work provider) is coloured differently in Contact Diary
Report of SMS delivery status numbers
Link from Update Customer Details screen back to Customer Details screen
Broadcast Message screen is scrollable to view multiple messages
> Version 2.3: to view click here
General
System notifications can be broadcast to bodyshops; unread messages appear
at the top of main screen
Add Customer and Add Repair screens have been combined into a single
screen
Customer and work provider emails sent via ClaimWatch are recorded in the
Contact Diary
Customer and work provider hit counts are shown in the Reports page
Link to bodyshop home page (or the bodyshop ClaimWatch home page if none
exists) appears on work provider and customer pages
Capacity and Job History can be hidden from work providers
Customised comments can be sent as SMS messages from the Update Repair
screen
Customisation
Column headings for main repair list can be renamed
Bodyshop can set default order for main repair list
Repair stage descriptions can be amended
Default comments for each stage can be amended (NOTE: if customer comments are altered, default comments will not be used for the remainder of the repair)
Sponsored links
Bodyshops can create sponsored links which appear on the customer tracking
page
Sponsored links can be used to advertise bodyshop promotions or sold to
third parties
Click-through counts are recorded to allow "per-click" charging
Auto SMS/Email
Any number of Auto SMS messages can be sent
Any number of Auto emails can be sent
Multiple auto SMS/emails can be sent for any stage
(NOTE: if the repair stage changes, Auto SMS/Emails will always be sent even
if repair is going backwards or that Auto SMS/Email has already been sent)
Courtesy cars
MOT due, service due, mileage and out of service flag are now recorded
Out of service cars not available for allocation or counted in capacity counts
Overdue MOT due/service due dates shown in red on List Courtesy Cars
Link to Edit Courtesy Car from List Courtesy Cars screen
Customer car reg linking to Customer Details for bookings in Courtesy Car Calendar
Link to Courtesy Car History from Courtesy Car Calendar screen
Job history
Record of all stage changes (including moves backwards and forwards through repair stages)
Link to All Stage Changes from Vehicle Details pop-up
New Repair History combining contact diary and job history
Link to Repair History from Vehicle Details pop-up
(NOTE: All Stage Changes and Repair History can be viewed by work providers unless Hide Capacity and Job History? box is ticked)
> Version 2.2: to view click here
Main Repair List
Totally customisable : the main repair list is now fully customisable. Go to the Tools menu and select Main Screen Setup. You can choose which fields to show on the main repair list, what order they appear and even select which fields can be filtered.
Automatic refresh : the main repair list can automatically refresh after a specified number of minutes so users will be aware of jobs added by other users. Update the refresh rate in the Main Screen Setup page.
New Jobs Menu : there is a new Menu called Jobs, containing links to Prebooked Jobs, Finished Jobs, Delete a Job and Print Jobs
10 Day Rolling : the link to 10 day rolling figures has been removed from the Menu bar and now appears under the Tools Menu
Capacity full message : the message that is displayed when the capacity is reached and no more jobs can be added has been amended with instructions about how to increase the bodyshop capacity figure.
Filters : when you turn filters on, they will remain on until you turn them off
Pre-booking
Prebooked jobs : jobs due to start afer the current date appear in the Prebooked Jobs page which can be accessed from the Jobs menu. Prebooked jobs no longer appear in the Current jobs list and are not included in current capacity counts
Prebooking courtesy cars : courtesy cars can now be prebooked by setting a future booking out date. Return dates are now required when allocating a courtesy car so that future bookings for the courtesy car can be made.
Work provider views : the same as the bodyshop area, work providers can now view, search and filter in either Current, Prebooked or Finished Jobs.
Finished Jobs
Filters, sorts and search : as with prebooked and currents jobs, finished jobs can be filtered, searched or sorted by clicking on a column heading.
Courtesy Cars
Calendar view : under the Courtesy Cars menu, click Courtesy Car Calendar to see a calendar view of courtesy car usage between two dates.
Archiving : in order to allow greater flexibility and control when booking courtesy cars, the facility to delete courtesy car history records has been removed. However a hard copy can still be created from the Courtesy Car History screen.
Printing Jobs
Job reports : the print-friendly version of current, prebooked or finished jobs now uses the same searches, filters or sorts that you used in the main screen. In effect, this allows you to print reports of repairs jobs by work provider, status, operative or any other criteria. Click on the print icon on the tool bar or select Print Jobs On Screen from the Jobs menu.
Print all unfinished jobs : select Print Unfinished Jobs from the Jobs menu to print out all current and pre-booked jobs.
Customer information
Customer hit count : the number of times the Tracking Page is viewed by each customer is now recorded; click on the customer name in the main screen to view customer details. Please note that for jobs added before v2.2 the hit count will not be correct.
On the Customer Details screen, links to the Contact Diary are clearer
Work Provider information
Work provider hit count : the number of times the Work Provider Page is viewed by each provider is now recorded; click on the provider name in the main screen to view provider details. Please note that for jobs added before v2.2 the hit count will not be correct.
Updating jobs
Customer contact reminder : if a job is updated and the repair stage moves backwards, a popup message reminds the user to notify the customer via email, SMS or the Customer Tracking page comments.
> Version 2.1: to view click here
Operatives:
on the Edit menu there is a new item Edit Operatives. You can enter the initials of operatives working at each repair stage and record the default person for that stage
the main repair list has an Operative column (Op) which can be sorted/filtered by operative initials
when a job is added or moved to a new stage, the operative initials are automatically updated to the default operative for that stage (if there is no default the operative working on the repair is left blank)
the operative initials can be selected in the Add Repair screen or updated in the Update Repair screen
Notes, Job Reference and Estimate Reference:
bodyshops often have job/estimate reference numbers from the other systems they use. These can now be recorded in the Add Repair screen and amended in the Update Repair screen
a new Notes field has been added which is not viewable by the customer. It is not automatically over-written as the customer comments are when the repair stage changes. Notes can be added on the Add Repair screen and updated in the Update Repair screen
Notes have replaced Comments on the main repair list. A long note will be truncated but the full text can be viewed by hovering over it with the mouse
Customer comments still appear on the customer web page and can be updated in the Update Repair screen as before
Ticker messages:
the ticker messages on the Customer Tracking Page can be customised. Go to the Tools menu and choose New Tickers to add or amend existing messages
Capacity hidden:
you can indicate which Insurance Companies are not allowed to see bodyshop capacity and courtesy car availability by choosing Edit/Remove Providers from the Providers menu and ticking the 'Capacity hidden?' box
SMS and Email tracking:
ClaimWatch now offers SMS and Email tracking. In the main repair list, click on the customer name and then view Contact Diary. There is a new column for Delivery status. Email delivery status is updated when the customer opens the email (unless the customer is offline when they open the email or their mail program does not support HTML emails). SMS delivery status is updated by the SMS provider at various stages in the SMS delivery process (SMS tracking may not be available for some SMS providers). Delivery status is also visible on work provider pages
> Version 2.2: to view click here
Main Repair List
Totally customisable : the main repair list is now fully customisable. Go to the Tools menu and select Main Screen Setup. You can choose which fields to show on the main repair list, what order they appear and even select which fields can be filtered.
Automatic refresh : the main repair list can automatically refresh after a specified number of minutes so users will be aware of jobs added by other users. Update the refresh rate in the Main Screen Setup page.
New Jobs Menu : there is a new Menu called Jobs, containing links to Prebooked Jobs, Finished Jobs, Delete a Job and Print Jobs
10 Day Rolling : the link to 10 day rolling figures has been removed from the Menu bar and now appears under the Tools Menu
Capacity full message : the message that is displayed when the capacity is reached and no more jobs can be added has been amended with instructions about how to increase the bodyshop capacity figure.
Filters : when you turn filters on, they will remain on until you turn them off
Pre-booking
Prebooked jobs : jobs due to start afer the current date appear in the Prebooked Jobs page which can be accessed from the Jobs menu. Prebooked jobs no longer appear in the Current jobs list and are not included in current capacity counts
Prebooking courtesy cars : courtesy cars can now be prebooked by setting a future booking out date. Return dates are now required when allocating a courtesy car so that future bookings for the courtesy car can be made.
Work provider views : the same as the bodyshop area, work providers can now view, search and filter in either Current, Prebooked or Finished Jobs.
Finished Jobs
Filters, sorts and search : as with prebooked and currents jobs, finished jobs can be filtered, searched or sorted by clicking on a column heading.
Courtesy Cars
Calendar view : under the Courtesy Cars menu, click Courtesy Car Calendar to see a calendar view of courtesy car usage between two dates.
Archiving : in order to allow greater flexibility and control when booking courtesy cars, the facility to delete courtesy car history records has been removed. However a hard copy can still be created from the Courtesy Car History screen.
Printing Jobs
Job reports : the print-friendly version of current, prebooked or finished jobs now uses the same searches, filters or sorts that you used in the main screen. In effect, this allows you to print reports of repairs jobs by work provider, status, operative or any other criteria. Click on the print icon on the tool bar or select Print Jobs On Screen from the Jobs menu.
Print all unfinished jobs : select Print Unfinished Jobs from the Jobs menu to print out all current and pre-booked jobs.
Customer information
Customer hit count : the number of times the Tracking Page is viewed by each customer is now recorded; click on the customer name in the main screen to view customer details. Please note that for jobs added before v2.2 the hit count will not be correct.
On the Customer Details screen, links to the Contact Diary are clearer
Work Provider information
Work provider hit count : the number of times the Work Provider Page is viewed by each provider is now recorded; click on the provider name in the main screen to view provider details. Please note that for jobs added before v2.2 the hit count will not be correct.
Updating jobs
Customer contact reminder : if a job is updated and the repair stage moves backwards, a popup message reminds the user to notify the customer via email, SMS or the Customer Tracking page comments.
> Version 2.1: to view click here
Operatives:
on the Edit menu there is a new item Edit Operatives. You can enter the initials of operatives working at each repair stage and record the default person for that stage
the main repair list has an Operative column (Op) which can be sorted/filtered by operative initials
when a job is added or moved to a new stage, the operative initials are automatically updated to the default operative for that stage (if there is no default the operative working on the repair is left blank)
the operative initials can be selected in the Add Repair screen or updated in the Update Repair screen
Notes, Job Reference and Estimate Reference:
bodyshops often have job/estimate reference numbers from the other systems they use. These can now be recorded in the Add Repair screen and amended in the Update Repair screen
a new Notes field has been added which is not viewable by the customer. It is not automatically over-written as the customer comments are when the repair stage changes. Notes can be added on the Add Repair screen and updated in the Update Repair screen
Notes have replaced Comments on the main repair list. A long note will be truncated but the full text can be viewed by hovering over it with the mouse
Customer comments still appear on the customer web page and can be updated in the Update Repair screen as before
Ticker messages:
the ticker messages on the Customer Tracking Page can be customised. Go to the Tools menu and choose New Tickers to add or amend existing messages
Capacity hidden:
you can indicate which Insurance Companies are not allowed to see bodyshop capacity and courtesy car availability by choosing Edit/Remove Providers from the Providers menu and ticking the 'Capacity hidden?' box
SMS and Email tracking:
ClaimWatch now offers SMS and Email tracking. In the main repair list, click on the customer name and then view Contact Diary. There is a new column for Delivery status. Email delivery status is updated when the customer opens the email (unless the customer is offline when they open the email or their mail program does not support HTML emails). SMS delivery status is updated by the SMS provider at various stages in the SMS delivery process (SMS tracking may not be available for some SMS providers). Delivery status is also visible on work provider pages
> Version 2.0: to view click here
On the main job list:
click on customer name for customer details and links to customer contact diary
click on registration for vehicle details and job status change times
search for partial registration numbers
Job history:
dates and times of job status changes are recorded automatically
view job status change times on the vehicle details screen
amend job status change times by clicking on link on vehicle details screen
Contact diary:
all emails and SMS messages from ClaimWatch are recorded automatically in contact diary
view history of customer contact by clicking on link on customer details screen
send SMS messages and emails or record other customer contact in customer contact screen
SMS messages are no longer sent from update repair screen
On the Tools menu:
view bodyshop statistics by clicking on reports
import data and export to CSV facilities can be accessed from import/export
When adding a new job:
job cannot be entered if vehicle is already in bodyshop
vehicle details automatically appear if customer has previously brought vehicle in for repairs
customer email address is checked when filled in
On the Provider menu:
repair jobs can be automatically uplifted into ClaimWatch from work providers
In the work provider section:
job details screen displays all relevant information including job history and customer contact diary
General:
all update screens show a confirmation message when updates take place
link to refresh courtesy car list after archiving
search for registration numbers in finished jobs
> Version 1.4: to view click here
On the main job list:
deadlines or est. completion dates that have been reached are highlighted in red
jobs for providers or stages of repair can be displayed using the filters under the column headings
'Re-activate Job' under the Tools menu is renamed 'Finished Jobs' for clarity
When adding a new job:
when adding a job you can quit and return to the main job list at any stage
customer's title (Mr, Mrs etc.) can be quickly selected using a drop-down box
For courtesy cars:
total number of courtesy cars and current availability is displayed on the 'List All Cars' screen
transmission type of courtesy car is displayed when allocating to a customer
> Version 1.3: to view click here
wording of standard automated text messages can be customised by each bodyshop
transmission type and car colour can be recorded for courtesy cars
new 'Edit Courtesy Car' screen to edit courtesy car details
more 'print screen' options on the main repairs list and courtesy car screens
> Version 1.2: to view click here
repair status text messages are automatically generated and sent to customers' mobile phones
jobs on main list page can be sorted by clicking the column headings
> Version 1.1: to view click here
launch of ClaimWatch
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