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"Your text service and Website service is FANTASTIC. I have NEVER in all my years of driving experienced such good customer service. Well done " - Tricia Lambert, Fleetline customer.
"As the owner and Managing Director of a large bodyshop, I believe passionately in customer care and it goes without saying, if the customers are happy, then our work providers are! We have been looking to improve our communication with our clients during the repair process as, during peak winter times in particular, there never seems to enough time in the day to let everyone know how things are going.
As a means to enhance our customer care, we have recently invested in ClaimWatch and have been delighted with the results. We are using it as a total progress system for our entire bodyshop operations. Not only are our customers receiving automatic updates and bespoke text messages, but our entire production team are being made aware of promised completion dates/deadlines. For a minimum amount of input, we are now updating our customers more than ever before.
I believe this ClaimWatch is the only truly dedicated customer care product and have no hesitation in recommending it as 'Product of the Year'." - Christine Maskill, Managing Director, NCR Bodyshops.
“Although Autodex is the largest independent accident repairer in the South-East, we’ve never lost sight of the importance of the individual. As familiarity with ClaimWatch grows, we anticipate that work providers and customers will have full confidence in the information at their fingertips, thereby allowing Autodex staff to concentrate on the business of repairing cars” - Richard Fagan, Managing Director, Autodex.
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ClaimWatch is just what we were looking for - a simple to use, highly effective product that streamlines our workflow administration and significantly improves standards of customer care... and it’s customised to our company website!” - Neil Berryman, Managing Director, Minimec.
"Our ClaimWatch system was set up in early April and I would just like to let you know how impressed I am with it. The installation was smooth and painless, the system itself is intuitive and above all, very easy to configure and use. It took just a couple of hours to load all the information for every job that we have on site and it takes less than 30 minutes a day to update.
As you know, in our industry, focus on customer care is important, but it is almost impossible to find enough time in the day to keep customers informed about the progress of their job, especially at busy periods. The ClaimWatch system goes a long way to making that possible, and, if your team continue to develop the system at the pace I’ve seen in the few weeks we have used it, I believe that it will become the customer management tool we have been looking for.
I have no hesitation in recommending ClaimWatch as vital for any bodyshop serious about customer care – well done and keep up the good work." - Tim Ryan, Managing Director, Barnet Repair Centre.
"We purchased ClaimWatch for various reasons, mainly we wanted to improve our customer service and felt that this product was a good way forward as 90% of people use mobile telephones and text. Our customers have found this system very useful and are happy. Using this system alongside our website gives our customers instant progress of their vehicle.
We now control our bodyshop far more efficiently and have found that we have considerably reduced our time answering telephone calls querying the status of the customer's vehicle repairs.
Work providers are also beginning to see the benefits as they can view a full list of their insured vehicles undergoing repairs, with the status and estimated completion dates for each. By using the system we have been able to market our company in a far more profitable way. It has been a major instigator in achieving our new more profitable work providers, many of which are based abroad.
ClaimWatch is improving all the time and we are notified on a regular basis as to enhancements to the system. Some of these are simple changes yet still very useful. Major upgrades requiring downtime are conveyed to us in advance and carried out after hours. We can then log on to our system in the morning as usual and are able to take advantage of the changes.
We have been using ClaimWatch for six months now and are extremely pleased with the results. We would recommend this system to other bodyshops as it has proved very successful in improving customer care levels and also saving ourselves time and money." - Colin Plumb, Managing Director, RB Hammond.
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